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Welcome to Cheap Shoes Store (operating as Shoes Haven) at www.shoeshavensale.com. These Terms and Conditions govern your use of our website and purchases from our store. By accessing our site and making purchases, you agree to these terms in full.

1. Our Store and Customers

Cheap Shoes Store is a family-focused online retailer specialising in affordable footwear for all ages, including:

  • Children’s first shoes and school footwear
  • Fashionable trainers and everyday shoes
  • Practical options like machine-washable styles
  • Durable footwear for men, women, boys, and girls

We serve customers worldwide (excluding some Asian and remote regions) with straightforward shipping and returns policies designed for family convenience.

2. User Obligations and Responsibilities

By using our website and services, you agree to:

  • Provide accurate, current, and complete information when creating an account or making purchases
  • Maintain the confidentiality of your account credentials
  • Comply with all applicable laws and regulations regarding online purchases
  • Use the website only for lawful purposes
  • Not attempt to undermine the security or integrity of our systems
  • Be responsible for all activities that occur under your account

3. Products and Services Description

3.1 Product Range

We offer a carefully selected range of footwear including (but not limited to):

  • Ankle Boots
  • School Shoes
  • First Shoes for children
  • Trainers and casual footwear
  • Loafers and sandals
  • Machine-washable options

3.2 Product Information

We strive for accuracy in all product descriptions, images, and specifications. However:

  • Minor variations in colour may occur due to screen settings
  • Sizes are approximate – please consult our sizing guides
  • We reserve the right to update product information without notice

4. Ordering and Payment Terms

4.1 Order Process

When you place an order:

  • You receive an order confirmation email
  • We process payments immediately
  • Orders are typically processed within 1-2 business days
  • We reserve the right to refuse or cancel any order

4.2 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

All payments are processed securely. We do not store your full payment details.

4.3 Pricing

All prices are in GBP (£) and include VAT where applicable. We reserve the right to adjust prices at any time, though this won’t affect confirmed orders.

5. Shipping and Delivery

5.1 Shipping Options

We offer two shipping methods:

  • Standard Shipping (£12.95): Via DHL or FedEx, delivered in 10-15 business days after dispatch
  • Free Shipping: For orders over £50 via EMS, delivered in 15-25 business days after dispatch

Delivery times are estimates and may vary based on location and customs processing.

5.2 Delivery Areas

We ship worldwide except to some Asian and remote regions. Customers are responsible for any customs duties or import taxes.

6. Returns and Refunds

6.1 Returns Policy

We accept returns within 15 days of delivery, provided:

  • Items are in original condition (unworn with tags attached)
  • Original packaging is included
  • Proof of purchase is provided

Hygiene Notice: For health and safety reasons, we cannot accept returns on:

  • First Shoes tried on without protective socks/foot coverings
  • Sandals tried on without protective socks/foot coverings
  • Any intimate footwear not returned in pristine condition

6.2 Return Process

To return items:

  1. Contact us within 15 days at [email protected] with your order number
  2. Complete the return form (provided by our team)
  3. Package items securely, preferably in original packaging
  4. Ship to: Cheap Shoes Store Returns, 44 Bristol St, Birmingham, GB B4Z 5LV

6.3 Refunds

Once we receive and inspect your return:

  • Processing takes 3-5 business days
  • Refunds are issued to your original payment method
  • Original shipping costs are non-refundable
  • Customers are responsible for return shipping costs unless the item is faulty

6.4 Exchanges

For size/colour exchanges:

  • Follow the same process as returns
  • Clearly state your preferred alternative
  • Price differences will be invoiced or refunded as needed

7. Intellectual Property

All content on this website (text, graphics, logos, images) is our property or licensed to us and protected by intellectual property laws. You may not:

  • Reproduce, distribute, or modify any content without permission
  • Use our trademarks or branding without express written consent
  • Use automated systems to extract data from our site

8. Liability Limitations

To the fullest extent permitted by law:

  • We are not liable for any indirect, incidental, or consequential damages
  • Our total liability for any claim related to your purchase is limited to the purchase price of the product
  • We are not responsible for delays caused by events beyond our control (e.g., natural disasters, pandemics)
  • We make no warranties about the uninterrupted availability of our website

9. Privacy and Data Protection

Your privacy is important to us. Please see our separate Privacy Policy for details on how we collect, use, and protect your personal information.

10. Governing Law

These Terms and Conditions are governed by English law. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Changes to These Terms

We may update these Terms periodically. The current version will always be available on our website with the effective date. Continued use of our services constitutes acceptance of the updated terms.

12. Contact Us

For questions about these Terms or our services:

Email: [email protected]
Postal Address: Cheap Shoes Store, 44 Bristol St, Birmingham, GB B4Z 5LV

Thank you for choosing Cheap Shoes Store – where family footwear needs come first!