At Cheap Shoes Store (Shoes Haven), we’re committed to making shoe shopping easy and worry-free for your whole family. Below you’ll find all the details about our shipping options and straightforward returns process.
Shipping Information
Order Processing
We process all orders within 1-2 business days of receiving your payment. You’ll receive a confirmation email with tracking information once your order ships.
Shipping Options
We offer two convenient shipping methods to suit your needs:
- Standard Shipping (£12.95):
- Carrier: DHL or FedEx
- Delivery time: 10-15 business days after dispatch
- Free Shipping (Orders over £50):
- Carrier: EMS
- Delivery time: 15-25 business days after dispatch
Note: Delivery times are estimates and may vary depending on your location and customs processing. We ship worldwide, excluding some Asian and remote regions.
Our Returns Promise
We want every pair of shoes to be perfect for your family. If you’re not completely satisfied with your purchase of children’s first shoes, school footwear, or fashionable trainers, we’re here to help.
Returns Policy
We accept returns or exchanges within 15 days of receiving your order, provided:
- Items are in original condition (unworn with tags still attached)
- Items are in the original packaging
- You include proof of purchase
Important Hygiene Notice
For hygiene reasons, we cannot accept returns on:
- First Shoes that have been tried on without protective socks/foot coverings
- Sandals that have been tried on without protective socks/foot coverings
All intimate footwear must be returned in absolutely pristine condition.
How to Return Your Items
Follow these simple steps to return your ankle boots, loafers, or school shoes:
- Contact us within 15 days of delivery at [email protected] with your order number and return request
- Complete the return form (see template below) and include it with your package
- Package securely using the original packaging if possible
- Ship back using a tracked service to: Cheap Shoes Store Returns
44 Bristol St
Birmingham, GB B4Z 5LV
Return Shipping
Customers are responsible for return shipping costs unless the item is faulty or incorrect. We recommend using a tracked service as we cannot be responsible for lost returns.
Exchange Process
Need a different size in those machine washable school shoes or trendy trainers?
Follow the same process as returns, clearly stating:
- The item you wish to exchange
- Your preferred alternative (size/color/style)
If the new item costs more, we’ll invoice you for the difference.
Refund Information
Once we receive and inspect your return:
- Processing time: 3-5 business days after receipt
- Refund method: Original payment method (Visa, MasterCard, JCB, or PayPal)
- Timing:
- Credit/debit cards: 5-10 business days after processing
- PayPal: 3-5 business days after processing
- Shipping costs: Original shipping fees are non-refundable
Return Request Template
Copy and paste this template into your email to [email protected]:
Subject: Return Request – Order #[Your Order Number]
Dear Shoes Haven Team,
I would like to request a return/exchange for my recent order #[Your Order Number].
Order Details:
– Item(s) to return: [Product Name, Size, Color]
– Reason for return: [Change of mind/Wrong size/Faulty etc.]
For exchanges:
– Preferred replacement: [Product Name, Size, Color]
I confirm the items are unworn, in original condition with all tags attached. Please advise next steps.
Kind regards,
[Your Full Name]
[Your Contact Number]
Faulty Items
If your Originals collection shoes or other items arrive damaged or defective:
- Contact us immediately with photos of the issue
- We’ll arrange a free return label if needed
- Choose between replacement or full refund
International Returns
For customers outside the UK (excluding some Asian and remote regions):
- Return shipping is at customer’s expense
- Mark package as “Returned Goods” to avoid customs charges
- Original shipping costs cannot be refunded
Need Help?
Our Birmingham-based team is happy to assist with any questions at [email protected].