Privacy Policy

Last Updated: [Insert Date]

Welcome to Cheap Shoes Store (“Shoes Haven”, “we”, “us”, or “our”). At Shoes Haven, we’re committed to protecting your privacy while providing a secure and convenient shopping experience for families worldwide. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website shoeshavensale.com.

1. Information We Collect

We collect information to provide better services to all our customers shopping for children’s first shoes, school footwear, or fashionable trainers:

Personal Information You Provide:

• Contact Details: Name, email address, phone number, shipping address when you place an order for our boys’ or girls’ shoes
• Payment Information: Credit/debit card details (processed securely via encryption), PayPal email (we never store full payment details)
• Order History: Records of your purchases including ankle boots, sandals, or machine washable school shoes
• Communication Data: Messages sent through our contact forms or to [email protected]

Automatically Collected Information:

• Device & Usage Data: IP address, browser type, operating system, pages viewed (especially our collections like Originals or Loafers)
• Location Data: General geographic location to determine product availability (we currently exclude some Asian and remote regions)
• Cookies Data: See our Cookie Policy below for details

2. How We Use Your Information

As a family-focused footwear retailer, we use your data responsibly to:

• Process orders for practical children’s shoes or comfortable trainers
• Provide customer support from our Birmingham-based team
• Improve our website experience and product offerings (like our popular machine washable range)
• Send order confirmations and shipping updates (we keep marketing emails minimal)
• Prevent fraud and enhance payment security (using 256-bit SSL encryption)
• Comply with legal obligations as a UK-based business

3. Data Sharing & Disclosure

We value your trust and only share information when necessary:

• Service Providers: Trusted partners who help with payment processing (Visa/MasterCard), shipping, and website operations
• Legal Requirements: When required by law or to protect our rights (e.g., fraud prevention)
• Business Transfers: In case of merger or acquisition, with appropriate privacy protections

We never sell your personal information to third parties.

4. Data Storage & Security

Your security is as important to us as the comfort of our shoes:

• All data is stored on secure servers with industry-standard protections
• Payment details are encrypted using 256-bit SSL technology (same security used by major banks)
• We implement access controls and regular security audits
• Data is retained only as long as necessary (typically 6 years for order records as required by UK law)

5. Your Rights & Choices

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate information (e.g., shipping address for your trainers order)
• Request deletion of your data (subject to legal requirements)
• Object to certain processing activities
• Withdraw consent where applicable
• Lodge a complaint with the UK Information Commissioner’s Office (ICO)

To exercise these rights, please contact us at [email protected].

6. Cookies & Tracking Technologies

Like most online retailers, we use cookies to:

• Remember items in your cart (like those summer sandals you were browsing)
• Analyze website traffic to improve our service (e.g., seeing which shoe styles are most popular)
• Provide a more personalized shopping experience

You can control cookies through your browser settings, though this may affect website functionality.

7. International Data Transfers

As we serve customers globally (excluding some regions), your data may be transferred outside the UK/EEA. We ensure all transfers comply with data protection laws using appropriate safeguards.

8. Children’s Privacy

While we sell children’s shoes, our website is not directed at children under 13. We don’t knowingly collect personal information from children without parental consent.

9. Changes to This Policy

We may update this policy periodically. The “Last Updated” date at the top indicates when changes were made. We encourage you to review this policy occasionally, especially before ordering those essential school shoes or fashionable loafers.