Welcome to Shoes Haven’s FAQ section! Here you’ll find answers to common questions about our affordable footwear, delivery options, and customer service. If you can’t find what you’re looking for, our Birmingham-based team is always happy to help at [email protected].

About Our Products

What types of shoes do you offer?
We specialise in affordable, practical footwear for the whole family! Our collections include:
  • Children’s shoes (First Shoes, School Shoes)
  • Fashion footwear (Ankle Boots, Loafers, Sandals)
  • Practical options (Machine Washable shoes)
  • Everyday styles (Trainers, Originals collection)
Perfect for busy families, fashion-conscious shoppers, and value-seekers alike.
Do you offer shoes for all ages?
Yes! We cater to:
  • Babies (First Shoes)
  • Children (Boys, Girls, and School Shoes categories)
  • Adults (Men’s and women’s styles including Sandals, Loafers, and Trainers)
Are your kids’ shoes machine washable?
We offer a special Machine Washable range perfect for busy parents. These styles are designed to withstand regular washing while maintaining their shape and comfort.

Ordering & Delivery

What delivery options do you offer?
We provide two convenient options:
  • Standard Shipping (£12.95): 1-2 days processing + 10-15 days delivery via DHL/FedEx
  • Free Shipping: On orders over £50 – 1-2 days processing + 15-25 days delivery via EMS
All orders are carefully packed in our Birmingham warehouse.
Do you ship internationally?
We ship worldwide with just a few exceptions in parts of Asia and some remote areas. If you’re unsure about delivery to your location, please email [email protected] before ordering.
How can I track my order?
Once your order ships, you’ll receive a confirmation email with tracking information. You can follow your shoes’ journey right to your doorstep!

Payments & Security

What payment methods do you accept?
We accept all major payment cards:
  • Visa
  • MasterCard
  • JCB
  • PayPal
All transactions are processed securely.
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect all your payment details. You can shop with confidence at Shoes Haven.

Returns & Exchanges

What’s your return policy?
We offer a 15-day return policy from the date of delivery. If your shoes aren’t quite right, simply contact us at [email protected] to arrange your return.
What if my shoes arrive damaged?
While we carefully pack every order, we know sometimes issues occur in transit. If there’s any problem with your delivery, please contact our customer service team immediately at [email protected] and we’ll make it right.
Do you offer exchanges?
Currently, we process returns rather than direct exchanges. If you need a different size or style, please return the original item (following our return process) and place a new order.

Contact & Support

How can I contact customer service?
Our friendly Birmingham-based team is available via email at [email protected]. We aim to respond to all enquiries within 24 hours.
Where is Shoes Haven located?
Our headquarters and warehouse are located at:
44 Bristol St, Birmingham, GB B4Z 5LV
Though we’re a UK-based business, we ship our affordable footwear worldwide.

Still have questions? We’re here to help! Contact us at [email protected] or browse our collections to find your perfect pair today.